Freshservice Verification Process
Only a few clicks, and you’re ready to go!
Everyone at Hartwick College should have a Freshservice account already. The procedure for activating your account is quick and easy with these steps.
If you have sent an email that was then converted into a ticket by our IT team during the testing phase, then you will likely have already received this email.
Alternatively, to activate the account verification, go to ‘freshservice.hartwick.edu’ and click the ‘login’ link at the top right. When you do, you should receive an email from ‘helpdesk@hartwick.edu’ that looks like this. If you don’t see it, be sure to check your spam folder:
Click the link in the email. You should see a button that says ‘Activate with SSO’. Click that button to login with your Microsoft 2-Factor Authentication settings, whatever they may be (it might just skip straight to the next step)
You will be taken to an unfamiliar page labeled ‘Neo admin center’ with nothing to do. This means you’re ready to login. Return to ‘freshservice.hartwick.edu’ and click the ‘login’ button again (or return to the open tab from the first time you logged in) and you’re all finished!