Creating Tickets in Freshservice

Creating Tickets in Fresh service

Fresh Service Portal

Scan the QR code at the top of the page or navigate to https://hartwick.freshservice.com/support/home.
Click the "Report an issue" to create a ticket for issues that can't be solved by reading our help articles. Help Articles can be found by clicking on the “ Browse help articles”.
Please fill out the form on the “Report an Issue'' section”. With as much applicable information as possible.
- Example :
- 1. The first required field is "Requester" which is your email address.
  2. The second and third required fields are "Subject" and "Description". Use these to describe your issue in as much detail as possible so we can pinpoint a solution quickly.
  3. Categories We have several different categories to describe the various issues and systems we use here at Hartwick College. Try your best to guess where your issue might belong in these categories, but it is not required. This may help you get in touch with the right person to most quickly resolve your problem
    1. For Wifi issues the Category would be “ Network”
Click the "Submit" button to finish creating your ticket. You will receive a confirmation email to the email address listed in the "requester" field. Make sure to check your spam folder.