As with most computer errors, your first step is to shut down your computer and restart it.  This will help you determine whether or not you actually have a hard disk problem.  If the disk is severely damaged then your computer will probably fail to restart properly. You will need to get your computer serviced if the disk continues to fail after a reboot.

1.  Right click a blank spot on the desktop of the laptop.  Choose Display Settings from the list. 3.  You will see this screen. Click Identify to see which monitor comes up with a 1 and which with a 2.  You can use the mouse to drag the monitors into the arrangement that they are on your desk.  You can duplicate or extend the displays using the setting below the two monitor images.  Click on the monitor you want to be the main display and click the box to set it.

Double click the recycle bin icon on your desktop, here you will see all of the files within you deleted. Select the files you wish to recover, right click and choose restore.

Technically you can just shut your computer off by pressing and holding the power button, as opposed to clicking start and then clicking the symbol that represents the power button.    However, you should only do this if there’s an issue with your computer and it won’t switch off.  We would only advise this as a last resort, because it can cause issues such as data loss.  Microsoft created the shut down feature to ensure that a computer goes through all the steps it needs to before turning off. That’s why if you just shut it down using the power button and then restart it, it comes up with a warning saying that your computer didn’t shut down properly.

Unfortunately, it’s a myth that Macs are bulletproof against cyber-attacks, and they can get viruses.  To help prevent this, as a minimum you should invest in anti-virus software, and ensure your OS is kept up to date at all times.

 If the paper has jammed, then the first thing you need to do is turn the printer off.  If you can visibly see the paper, then manually remove it – being careful you don’t tear it. You should also open the printer door to see if there is any more paper that’s stuck inside. Once you’ve removed all of it, you should be able to turn the printer back on and use it again.  Following the instructions on the printer display should usually get you back up and running.

 All you need to do is connect to Hartwick's VPN (Virtual Private Network), in order to view all of the same files as you would when connected to the college network.  You can download the VPN program we use called FortiClient at:  https://sslvpn.hartwick.edu/   Once the program is installed on your comuter, run Forticlient VPN and you will be connected to the network and be able to see your network drives. If you need help installing the software... there are instructions in the help section of this website.

 You may decide to use incognito mode for various reasons: it keeps your browsing activities private from other users, will automatically delete your history, and you won’t pick up any cookies either.  If you’re using Chrome, select the More button (3 dots in the top right hand side), and select New Incognito Window.

 If you want to clear your password history on Chrome,  you can call them up by typing in https://passwords.google.com/ if you are logged into your google account. Then click the settings gear in the upper right hand corner and you can delete passwords by clicking the X next to the password.  You will see all the sites that google has saved passwords for.

There are three networks available: Hawks-secure - all students should use Hawks-secure for their laptops and phones Hawks-Guest - It is for visitors.  It is unsecure and slower Hawks-Device - for game consoles, smart TVs, Roku, etc. Visitors should be able to click on Hawsk-Guest and connect.