Server Address: aspmx.l.google.com Port: 25 Server Authorization: None SSL/TLS: None Device Email: Where its coming from (Example: Technology@hartwick.edu)

Changing driver info in Hcprint01 server Locate printer on server list and right click and chose properties. Go to advanced setting and click new driver. Look for chosen printer in the list and select it. If you can't find it, click the “Windows Update” option and let it populate. If not found download basic drivers from the web and choose "browse folder" and find the driver Hit next and go through the wizard to the prompts to install the new driver. Send a test page to confirm conductivity

*Make sure you are connected to Hawks-Secure WIFI or have a wired ethernet connection to proceed* Click on the file folder on the bottom of your taskbar and type in \\hcprint01. Alternatively in the search bar in the bottom left type in \\hcprint and press enter. The network printers should appear: Scroll to the printer that you want to install on your computer and double click on it. If asked if you want to allow changes to your device, select yes to add the printer. Now the printer will be installed on your computer. Send a test page to it to verify connectivity and if you run into any issues please reach out.

Click on the Apple in the upper left hand corner and choose System Setting. Scroll to the very bottom and choose Printers & Scanners. Click Add Printer, Scanner, Fax in the lower right hand corner. This box will appear: Make sure to click on the globe in the middle, Address: is hcprint01.hartwick.edu. Protocol: is Line Printer Daemon - LPD Queue: is the name of your printer on the network. Ex TechServ1 Name: section is how you identify the printer. (Its a good idea to use the same name for both the "Queue" and "Name" section in case you need future assistance with the printer.) Use: Generic PCL printer Once it is all filled in, Click Add. Make sure to turn on duplex so your printer can print on both sides.

If your scanned images consistently show streaks, lines, or smudges that weren't in the original, or if the scanned image has a general "dirty" appearance, a dirty scanning glass or ADF (Automatic Document Feeder) is a likely culprit. Here's how to identify and address the issue: Visual Inspection: Look for dust, smudges, or debris on the scanner glass (the flat surface where you place documents for scanning) and the ADF glass (if your scanner has one). Scan Test: Perform a test scan using a blank piece of paper or a document with a clean background. If the scan shows streaks, lines, or smudges, it's a strong indication of a dirty scanning glass or ADF. ADF Issues: If the problem only appears when scanning through the ADF, the ADF glass or rollers are likely the issue. Check for Vertical Lines: If the vertical lines appear in the same position on every scan, it's a strong indicator of a dirty ADF glass. Clean these areas shown below with isopropyl alcohol or a clean microfiber cloth with glass cleaner or even water will work.

(Make sure the printer is plugged in and receiving a connection through the proper VLAN. Print a network config sheet to find the IP Address) In the actions tap in the top left click add printer. Chose the IPP, TCP/IP, or Web Service option. For type of device chose TCP/IP . Input the IP from the previously printed network config sheet. Make sure auto detect driver is selected. Chose the name for the printer (this is what will be shown when end user goes to connect to it) leave location info and comments where needed. Make sure the share this printer box is selected. Chose the proper driver from the drop down or install a new one if needed (See article on changing driver info). Click finish and send a test page to verify everything is working as expected.

Change the default password to the pre determined password issued by the TRC (Note the default password is different for models, Look up the model to find the default password for your specific case). Update the time settings and location information for our area. Update the printer to the latest firmware and set firmware updates to auto run and if possible set it to a after hours work time. For Brother Printers in specific make sure the setting lock feature is enabled (they like to cook themselves for some reason). If the printer has a scanner make sure scan to email is set up (See scan to email configuration article). Go over the settings and change anything applicable and verify all functions work as intended after saving.

How to clear a paper jam 1. Power Down and Unplug: Turn off the printer and unplug it from the power outlet. 2. Open Access Panels: Identify and open any access panels or doors that allow access to the paper path. This might include the main printer cover, the paper tray cover, or a rear access panel. 3. Gently Remove the Paper: Carefully remove any visible jammed paper, avoiding tearing or leaving pieces behind. If the paper is stuck, try to pull it out in the direction it was fed into the printer. If the paper is torn, try to remove all pieces. 4. Check for Remaining Paper: Thoroughly inspect the paper path for any remaining pieces of paper or debris. Even small pieces can cause future jams. 5. Clear the Paper Tray: Remove any paper from the paper tray and check for any obstructions or debris. Ensure the paper tray is clean and free of any issues. 6. Reload the Paper: Reload the paper tray with the correct type and amount of paper. Make sure the paper is properly aligned and not overloaded. 7. Close Panels and Restart: Close all access panels and doors securely. Plug the printer back into the power outlet and turn it on. 8. Test Print: Try a test print to ensure the paper jam has been cleared and the printer is functioning correctly. If the issue persists, contact the TRC for assistance. Tips for Preventing Paper Jams: Use the correct type and weight of paper for your printer. Avoid overloading the paper tray. Keep the paper path clean and free of debris. Ensure the paper is properly aligned in the tray.