Hartwick College IT is pleased to remind you that the College has an Enrollment for Education Solutions (EES) agreement with Microsoft that provides three major benefits: If desired, College-owned Windows and Macintosh computers may install or be upgraded to the most current version of MS Office (Professional 2021) at no additional cost. Upgrades/installations for College-owned equipment may be requested by contacting the Technology Resource Center. If you are considering an upgrade, please first discuss this within your department and get department/supervisor consensus to avoid any compatibility issues with your close colleagues. Students can install and run a full version of MS Office on their personal computer at no cost while they are attending Hartwick College. Current faculty and staff may now install a full version of MS Office on up to 5 personally owned devices. Eligible students and employees taking advantage of the installation on personally owned equipment should be aware of the following: Our agreement allows you to either use the online versions of Office products or to download and install a full version. Hartwick recommends installation of the full version for full product functionality. Your access to install and use MS Office on personally owned equipment is tied to your College network account. After installation of the product, Microsoft will require an online “check-in” approximately every 30 days, using your Hartwick College account, to verify your continued eligibility. Upon graduation, retirement or other separation from the College, when your network account is disabled, you will be unable to complete the check-in successfully, and after a warning, you will have the option to purchase your own copy of the product. Microsoft will determine at what point the product stops working if you fail to complete the check-in. The installation includes access to OneDrive, Microsoft’s cloud storage. If you choose to use this OneDrive account to store your Office or other personal files, access will also be tied to your Hartwick network account. Upon separation from the College you will need to download those files or lose access to them. We recommend storing your personal files on your hard drive or using other personally owned cloud storage not tied to your College account. To install Office on personally owned equipment, please go to https://portal.office.com and log in using your Hartwick College email address as the username and your Hartwick network password.  Click the "Install Apps" down arrow to see your two choices: Choose "Other install options" to put a copy of Microsoft office on your computer.  If you have a tablet, you also have the option to use the online version "Microsoft 365". Click the Install Office button to install the program on your computer: To install or upgrade Office on College-owned equipment, please to contact the TRC. Questions? Please contact the TRC at 607-431-4357 or technology@hartwick.edu.

Register the Device  1. From a network-connected computer, go to https://hawks-device-res.hartwick.edu if you are in a residence hall or to https://hawks-device-admin.hartwick.edu/ if you are in an admin building. It doesn’t matter where you plan to use the device. Use the url based on where you are during the registration. 2. Log in with your network username (without the @hartwick.edu) and password 3. Click on devices in the lower left hand corner to call up the device menu. 4.  On the devices menu, click Create device                                                                                                                 4.  Enter the WIRELESS mac address for the device if you want to use it on the wireless network 5.  Enter a recognizable name for the device such as John’s xbox live. 6. Enter the wired mac address if you want to use it on the wired (Ethernet) network 7. If you are registering a device and wish to allow friends or your roommate to use the device from their computer, you can select Enable AirGroup. You will then have the option to identify other users who may share the device. 8. Click Create Device 9. You will get a ‘Finished Creating Device’ window and can now register additional devices or logout of the device manager. Join the Network If you wish to use the device on the wireless network, from the device you have registered, navigate to the area where you may join a network and select Hawks-Device. Enter the network key: gohawks! Click Connect If you wish to use the device on the wired (Ethernet) network, simply plug it in to a working Ethernet jack and it will connect.

First you need to turn google drive on.  This must be done from the program menu. Click the start button and choose Google Drive from the list.  You may need to click “All Apps” to see the list. You will be asked to sign into your google drive.  Use the same profile you use for Gmail. Once the drive is running on your computer you need to set the preferences to select the folders you want to backup.   Often, open preferences will just pop up at the bottom of the screen right after you sign into google drive for the first time. If not, click the up arrow on the right hand side of the bottom task bar. Then click on the google drive icon Now click the gear in the upper right hand corner.  Choose Preferences from the list. Choose Add Folder and select the first folder you want to backup.  You need to click done for each folder and add them one folder at a time.   Now every time you are online, those files will be backed up. To see the backup, go to your drive and you’ll see a category called “computers”.  Your computer will be under there.

Make sure no windows are open and you can see the desktop.   Click the start square, then all apps and navigate to the item on your menu that you want to make a  shortcut for   Right Click the Icon of the program you want a shortcut for.   Select More   Select "Open file location" ”.  Right-click the icon for the program and drag it to the desktop. When you let go of the  mouse - choose “Create shortcuts here

If you need to run SPSS on a Macintosh computer, you can connect to the Application Server on the Hartwick college network to run the program from there. You must be on campus or connected to the college network through VPN to establish a proper connection to the AppServer. Open the App Store and search for Microsoft Remote Desktop. You need to have an Apple ID  to download this free app. From a Finder window, click Go, Applications. Double click to run Microsoft Remote Desktop. Click on the “Add PC” button to add the Appserver.  Fill in the following information in the new window. Now you will see the Appserver.hartwick.edu listed as a computer you can connect to Click on it to connect to the appserver. You will be prompted to enter your user account.  Put in your Hartwick username without the @hartwick.edu and your password. You may be prompted that the connection is not secure.  Continue anyway. You computer will not be connected to a windows computer and you will see the icon for IBM SPSS Statistics on the desktop When you are done using the program, click Start->Log off to end your session

The Computer Help Desk is the face of the Information Technology Department  and the central location for handling computer and telecommunication problems for Hartwick College. The Computer Support Help Desk staff can provide immediate phone support for many hardware and software issues for college owned computers - and escalate issues as necessary. Students can also bring in their personal computers for the helpdesk to assist with wifi connections or software issues.  The HelpDesk does not provide hardware repairs. Help Desk Hours The Computer Support HelpDesk operating hours are as follows: Fall and Spring Hours Monday-Friday: 9:00 a.m. - 5:00 p.m. Saturday and Sunday: Closed Summer Hours Monday-Friday:  8:00 a.m. - 4:00 p.m. Saturday and Sunday: Closed Contact Phone: 607.431.4357 (ext. 4357 from a campus phone) Email: technology@hartwick.edu

Tech Support Article: Installing Forticlient ZTNA (Zero Trust Network Agent) Install locations: https://FortinetEMS01.hartwick.edu:10443/installers/Default/HC_ZTNA_Installer Download and Run the latest executable: FortiClientSetup_[version.number]_x64.exe Note: This executable will update existing installations and automatically configure the ZTNA agent with Hartwick's info. It will require a restart to complete this installation. It is also possible to manually download the ZTNA client from Fortinet directly (https://www.fortinet.com/support/product-downloads#ztna) and manually configure it. Instructions for manually creating the VPN connection under the Remote Access tab can be found in this article: https://hartwick.freshservice.com/support/solutions/articles/21002286677 Please note that the Zero Trust Telemetry tab is only for managed services (AV, vulnerability scans, etc) and should remain connected regardless of VPN status. End users are blocked from disconnecting without a password, but if for some reason you need to reestablish the EMS connection, you should enter the server address as fortinetems01.hartwick.edu as per the following screenshot: Please note that Fortinet provides two different VPN clients, both available on their website:  Forticlient VPN: free stand-alone VPN client which allows for VPN connections only and does not include any advanced security features. Do not use on hartwick-owned computers. Forticlient ZTNA: full-featured and centrally managed client which keeps computers updated, scans for patches/vulnerabilities, and most importantly, allows for connecting to sslvpn.hartwick.edu.

Updating Preferred name  Go to :                          https://selfservice.hartwick.edu/Student/UserProfile?hideProxyDialog=false  Sign in with your Hartwick Username (your  email without the @hartwick.edu) Once you log in you should see a page that says “ About you” Please click on the “ Edit Personal Identity button  This will open up a new window that looks like this:  Please fill this out with your identity details and “ Save”