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If you are trying to get your office phone extension to ring on your cell phone (through the MiCollab app), there are the settings to look at. From the MiCollab app on your phone: Go to the Home screen Click your name icon (top left corner) On the settings menu, click on "Manage Status" For the status you want to ring on your cell phone, make sure that SoftPhone is turned on. "SoftPhone" means the app on your cell phone. You can set calls to ring on your DeskPhone, SoftPhone, or both.

End User Documentation - MiCollab Portal The Micollab Portal allows Hartwick users to update voicemails, manage password, update pins, set up unique call flows and personalize many other user settings for the Hartwick College Mitel Desk Phones. Please follow this Document if you are interested in accessing your Hartwick College MIcollab user Portal. Please go to : https://vmicollab1.hartwick.edu/portal/ Login with your username (your hartwick email without @hartwick.edu) and default portal password (907e57-4) If this is the first time you are logging into the portal, or if you haven't logged into the portal in 60 days. You will require you to update your password. For security reasons, you will be asked to enter your old portal password. If you have forgotten your old password Please reachout to the Technology ResourceCenter (TRC) for assistance. The TRC is open Monday-Friday 8-4pm TRC Email : Technology - TRC TRC Phone : (607)-431-4357 MiCollab Portal Once you are successfully logged in you should see the default landing page.The default setting is to open up the Setting page at every log on. If you would like to change this you can. Under preferences, change the default page in the drop down menu to your preferential default page. Settings tab - The default landing page and email address associate with the extension, location and departmental information The Portal tab - this is where you would update your portal password. As a default the portal password is 907e57-4, this is updated on the initial logon. Please keep this password safe so you can access the portal in the future Passcode Tab- This tab is used to update your voicemail Pin. If the passcode or portal password is lost please contact the TRC for assistance Voicemail Messages To listen to voicemail messages, select the mailbox number associated with the messages you would like to listen to. The message tab should be the first thing you see. From here you can play back Voicemails received to this inbox number. Voicemail Greetings To make changes to Voicemail Greetings select the mailbox number on the left associated with the mailbox you would like to update Once selected you should be able to see the greeting tab on the right hand side