Using the Hartwick College AppServer from a Macintosh Computer 1. Open the App Store and search for Microsoft Remote Desktop. You need to have an Apple ID with a valid credit card to download this free app. 2. From a Finder window, click Go, Applications. 3. Double click to run Microsoft Remote Desktop. 4. Click “New” on the top toolbar in the new window. 5. Fill in the following information in the new window. a. Connection name – Hartwick Appserver b. PC name – appserver.hartwick.edu c. Gateway – leave as is d. User name – enter your Hartwick username e. Password – enter your Hartwick Network password (the one you use for D2L and WebAdvisor) 6. Close this window by clicking the red “x” located in the upper left. 7. Double click the Hartwick Appserver option under My Desktops. When prompted, click “Connect Always”. 8. This will log you into the appserver. 9. Click Start, All Programs and select the program you wish to launch. 10. When you are done, click Start, Log Off to end your session.

Install the Microsoft Remote desktop app (not the chrome remote app) Install the app on the chromebook Run the app Install the computer –  appserver.hardwick.edu Log in with your Hartwick ID and you will be able to run SPSS from the appserver.

Every Dell computer issued by Hartwick has an app called SupportAssist preloaded. SupportAssist is the smart technology, available on your PC that will keep it running like new by detecting issues, optimizing settings and telling you when you need to make updates.  It also allows you to updated drivers, the software that keeps up with hardware updates. To run support assist, go to all apps on your menu and scroll down to Support Assist.  Click the down arrow at the bottom. The best option is to run "Get Drivers and Downloads" to check for updates to your software, which is the quickest option.  If you have time you can run the other items.

You can read PDF files with Adobe Acrobat Reader.  It is a free download. Go to:  https://get.adobe.com/reader/ If you are using a Hartwick issued computer, it is already installed for you.

Students may rent a computer, as available, from the TRC. Windows Laptop computer rental rates are: Daily – $28 Weekly – $45 Monthly – $110 Semester – $285 Note: Minimum rental period is one day. The laptop computer comes complete with carrying case, Microsoft Office software, and a power adapter.

Hartwick College does not recommend that students plan to use tablets as their primary computers. Tablets have a number of advantages over traditional computers (size, weight, battery life), but many tablets run on Android, iOS, Windows, or Chrome operating systems. These tablet-specific operating systems can only install apps from their respective app stores and cannot run standard or specialized software programs that may be required for academic coursework. Tablets often have reduced processing power and storage compared to laptops. For these reasons, Hartwick College does not recommend that students plan to use tablets as their primary computers. We cannot guarantee that every device can be made to connect reliably to the Hartwick network. If reasonable efforts fail, the student will need to arrange a different way to meet his/her computing needs—for instance, by obtaining or renting a different computer or using the computer labs. Before bringing your laptop to college: See whether your laptop can be covered under your family homeowner/rental insurance. That insurance may cover loss or theft, which are not covered under a typical warranty. Theft is rare, but it can happen. Have a routine to regularly back up your important data. Use a flash drive, external hard drive, or cloud storage such as Google Drive (available with your Hartwick College Google Apps for Education account), or iCloud. For Macs, we recommend Time Machine backup. If a hard drive fails, and your data is irretrievable, or if you accidentally delete a critical file, the backup is like gold. Know how to restore the laptop to factory configuration. If your computer becomes infected with a significant virus, or is affected by a major operating system software corruption, this is a very valuable option. Laptops usually either have a restore partition built into the hard drive, or they may come with system restore disks. If there are disks, you should bring them to college and keep them in a safe place. If there is a restore partition, know how to restore the machine (usually a keystroke command). The Hartwick College TRC can assist, but the process will be faster if you are prepared. Be aware of your computer’s warranty status and expiration date, and make a note of any product/license keys for software you have installed, in case you need to reinstall later. Bring any operating system or other disks with you to campus and keep them in a safe place. Be sure that you have run all Windows or OSX updates, and be sure that you have one working anti-virus program on your computer. Have a laptop carrying case or backpack with laptop protection for transporting your computer around campus.

1. Open the App Store and search for Microsoft Remote Desktop. You need to have an Apple ID with a valid credit card to download this free app. 2. From a Finder window, click Go, Applications. 3. Double click to run Microsoft Remote Desktop. 4. Click “New” on the top toolbar in the new window. 5. Fill in the following information in the new window. a. Connection name – Hartwick Appserver b. PC name – appserver.hartwick.edu c. Gateway – leave as is d. User name – enter your Hartwick username e. Password – enter your Hartwick Network password (the one you use for D2L and WebAdvisor) 6. Close this window by clicking the red “x” located in the upper left. 7. Double click the Hartwick Appserver option under My Desktops. When prompted, click “Connect Always”. 8. This will log you into the appserver. 9. Click Start, All Programs and select the program you wish to launch. 10. When you are done, click Start, Log Off to end your session.

You need to to to https://accounts.hartwick.edu/ There are several rules about your password, they are: Minimum length should be at least 12 Minimum number of special characters to include 1 Must contain at least 1 upper case character(s) Minimum number of numerals to include 1 Must not be a palindrome Must not have 5 consecutive character(s) from username Must not contain commonly used patterns Must not contain 5 consecutive character(s) from your old password Must contain at least 1 lower case character(s) To change your password, go to https://accounts.hartwick.edu/. If you know your old password, you can log in and click the Change Password tab at the top. If you don't know your password, you can click forget password. You must answer the security questions to be able to access your account.

Multi-Factor Authentication, or MFA, requires users to provide two or more verification factors to access an online resource.  Additional verifications factors can include things you possess (such as a phone or second e-mail account) and things you know (answers to security questions you set up).  MFA provides an additional layer of security to access your personal information beyond a username and password.

Residence halls have both wireless and Ethernet networking available.  Personal wireless routers cause significant interference and are not permitted on campus.   Game devices and smart TVs may be registered and connected to either our Ethernet or wireless Hawks-Device network.   Students may register game devices, Apple TVs, smart TVs and other devices for use on the Hawks-Device wireless network. After registration, devices with an Ethernet option may also be used on the wired network. To register a gaming device, use this link : Register game device or smart TV to Hawks network.