Hartwick has a Uniprint student printing system.  The printers are located in Clark 152, JSC 210, Library, Golisano 3rd floor atrium, Stack lounge, Yager (John Christopher's Cafe), Anderson and AP1 lobby. Students get $7.50 printing funds each fall and spring term and $2.25 for J term and summer if enrolled. Signing into our eAccounts portal, you'll see that your printing budget is referred to as "UniPrint $". To print, use an internet browser such as Chrome, Edge, or Safari to navigate to printcenter.hartwick.edu and log in with your Hartwick network credentials. Upload the file you want to print and send it to a selected printer of your choice. If you are printing from an iPhone or Android device, we recommend installing the mobile app named "Pharos Print" available in your app store. When installing the app on your phone, use the required server name "printcenter.hartwick.edu" and port 443. When prompted, login with your Hartwick credentials. If you see any errors or unknown issues, please submit a ticket with as much detail as possible to our ticketing system at hartwick.freshservice.com, or stop by the TRC in Clark 150.

Yager Library Johnstone 210  Clark 152 The labs are available during building hours.

When you registered your account you created security questions.  Go to: https://accounts.hartwick.edu/ Answer the questions and you will be able to reset your password.  If you can not gain access through the accounts website, you must go to the Technology Resource Center (Clark Hall 150) and a staff member will reset your password.

Cloud storage is free and available through Google Drive.  You have access to this through your Hartwick college email. This will give you ample amounts of space to save your papers, files, images, projects and more.  If you are logged into your Hartwick email, click on the waffle grid next to Hartwick college in the upper right hand corner.  Click on Drive.  You can upload any file from your computer so it will be saved in the cloud as well as on your computer.

Creating a Google Meet Video Call Go to https://calendar.google.com Login using your hartwick email address and password if needed Click "+" to create event   Give event name, set date, time for meeting In add guests field, add email addresses of people to invite to meeting At the bottom click More Options Choose Add Google Meet Video Conferencing Click "save" Click "send" on next pop-up window

The helpdesk provides technical support for all Hartwick faculty, staff and students. The helpdesk is located in the Technology Resource Center (TRC)  in Clark Hall room 150.  The helpdesk phone number is 607-431-4357 The TRC  supports the campus data network, telephones systems, classroom technology, computer labs, DTL the online learning system, and  email. The Technology Resource Center (TRC) is open from 9:00 to 5:00 Monday through Friday.  The helpdesk may have an adjusted schedule during the summer. You can email the helpdesk at:  technology@hartwick.edu.

D2L allows the upload of common file types such as PDF, DOC, DOCX, PPT, and PPTX.   When you upload a file to D2L, you are putting it on a windows server.  There are reserved characters that can not be in the file name.  Here are some examples:   $&+,/:;=?@ and unsafe characters: space, quotation marks, <>#%{}|\^~[]`   Keep the file names simple to upload the file. Also, D2L does not allow you to upload a file that is larger than 2 GB.

To help prevent viruses, Gmail will not allow file attachments that are executable (.exe) files.  Also there is a 20MB size limit for attachments. If the file is too large or an exe file, you can not attach it to your email.

Your Hartwick e-mail account will remain enabled for three months after your graduation, at which time the account will be closed.   If you wish to keep a Hartwick e-mail account permanently, you may request an alumni account by emailing AccountManager@hartwick.edu.  There is no charge to have an alumni account. If you do request an alumni e-mail account, your current e-mail address will be changed to the format lastname.firstname@alumni.hartwick.edu.  You will be notified of the new address before it is changed. Your existing messages will still be there, and your password will be unchanged.  Your old e-mail address will be retained as an alias to your alumni account, so that messages to that address will be received at your alumni address.  Whether you request an alumni account or allow your Hartwick e-mail account to close, it is your responsibility to notify any individuals of your new e-mail address and to edit any accounts such as twitter, Facebook, Netflix, Xbox, listservs, etc. that may be using your original Hartwick e-mail address.

Each room is equipped with a network access point.   The blue ports labeled E1 and E2 are the active ports.  Plug your network connections into E1 first and if you have a second device, then E2.